Patient Portal

At Truescan Radiology, we are dedicated to making access to your medical images and results straightforward and secure. We prioritise patient care and privacy, ensuring your information is available when and where you need it.

Following your appointment, our staff will provide instructions on how to use our secure Patient Portal. This platform enables you to view and download your medical images and reports anytime. It is compatible with most internet browsers and mobile devices, offering seamless accessibility nationwide.

Typically, images are available on the same day as your scan, and reports are uploaded within 7 to 14 days after your appointment.

Register to activate your patient portal

First Name

Last Name

Confirm email

Date of Birth

Phone Number

Medicare Card Number

Address

Before submitting, please confirm you have checked and your details are all correct:

I confirm my details are correct

Privacy Notice: Your personal information is securely collected for the purpose of registering your details and providing access to your patient portal. We are committed to protecting your privacy and ensuring your data remains confidential in compliance with applicable privacy laws.

FAQs

Who creates my account?

Our reception team at the clinic will set up your patient portal account. You will then receive an email with the Patient Portal URL and an activation code.

How do I activate my account?

Follow the instructions in the email from the clinic. Visit the Patient Portal URL, enter your activation code, and create a username and password to log in.

How can I change my password?

Click on “Forgot Password?” on the login screen and follow the prompts.

What if I forget my username?

Your username will be included in the password recovery email sent to you.

What if I forget my password?

If you have forgotten your password, select ‘Forgot My Password’ on the homepage. Follow the steps, and you will receive an email with a temporary password to log in and reset your password.

How can I delete my account?

To delete your account, you must contact your medical clinic.

How can I update my personal information?

If you need to update your personal details, please get in touch with our clinic directly.

How can I access my reports?

Your reports are located in the “My Exam History” section. Select an exam to view the related reports and images.

Can I download my reports?

No, but you can copy and paste the report content or print it directly from your browser.

I already had my exam. Why can’t I see my report?

Reports are typically available within 7 days after your exam has been finalised.

How can I access my images?

Your images can be found in “My Exam History.” By clicking on an exam, you’ll access both the reports and images. Images are displayed as thumbnails that can be enlarged by clicking. You also have the option to pan and zoom.

Can I download my images?

Yes. In the Image Viewer, click the “Download” button to save the images.

What actions can I perform on an image?

You can pan and zoom images, and swipe right or left to view the next or previous image within the same exam if applicable. On mobile devices, you can also pinch the image to zoom in or out.

I submitted my Patient Portal registration form but haven’t received an email. What should I do?

Some email accounts with high security settings may block or filter the email containing your Patient Portal access link. If you don’t receive the email shortly, please check your spam or junk folder. If the email still hasn’t come through, your activation code will be sent to you manually from a different email address. Once you receive your activation code, please complete your registration by verifying your identity here: 👉 https://lradts.patientportal.intelerad.com/register If you haven’t received your activation code after some time, please contact your clinic directly for assistance.