Introduction

At Truescan Radiology (ABN: 90 634 656 241), we are committed to safeguarding the privacy and confidentiality of all personal information collected during our operations. This Privacy Policy outlines how Truescan Radiology handles personal data in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant laws regulating private health providers.

This Policy details the collection, use, and protection of your personal information. Updates to this Policy will be posted promptly on our website to ensure transparency.

By providing your personal information to Truescan Radiology, you consent to its collection, use, and disclosure as described in this Policy.

Why Do We Collect Personal Information?

Truescan Radiology collects personal information to deliver medical imaging services, coordinate patient care, and ensure accurate communication with healthcare professionals.

If personal details are not provided, our ability to deliver services effectively may be impacted.

Who Provides Personal Information?

We collect personal information from the following:

• Patients
• Healthcare professionals
• Employees and contractors
• Service providers and suppliers
• Relevant representatives (e.g., guardians or carers)

When information cannot be obtained directly from a patient, we may collect it from:

• Spouses, partners, or carers.
• Healthcare professionals involved in your treatment.
• Emergency contacts or legally authorized representatives.
• Government programs such as My Health Record (if opted-in).
• Health insurers or regulatory authorities.

How We Collect Information

Personal information is gathered through various channels, including:

• Registration forms completed at our clinics.
• Phone calls, emails, or in-person consultations.
• Online interactions via our website.

In some instances, information may be sourced from third parties like healthcare providers, insurers, or government bodies.

What Information Do We Collect?

We collect only the information necessary for providing healthcare services, including:

• Name, contact details, date of birth, and gender.
• Medical history, diagnostic results, medications, allergies, and treatments.
• Medicare and health insurance details for billing purposes.
• Clinical images, biometric data, and other health identifiers.
• Employment-related information for staff, including qualifications and pre-employment checks.

How We Protect Your Information

Truescan Radiology stores personal data securely in digital and physical formats, including diagnostic images and reports. Our protective measures include:

• Encrypted systems and firewalls.
• Restricted access protocols.
• Confidentiality agreements for all staff members.

When data is no longer required, we securely destroy or anonymize it unless retention is legally mandated.

How Is Your Information Used?

We may use your personal information to:

• Provide diagnostic imaging and healthcare services.
• Share relevant details with other healthcare professionals involved in your care.
• Manage billing and communicate with insurers such as Medicare or private health funds.
• Meet regulatory or legal obligations.
• Conduct audits, quality assurance, or patient satisfaction surveys.

Where necessary, we may de-identify data for research or business analysis purposes.

Data Disclosure

Truescan Radiology works with third-party entities, including offshore contractors, to store or process data. These parties are required to meet Australian data protection standards and sign confidentiality agreements.

Accessing and Updating Personal Information

To ensure accuracy, we encourage patients to update their personal information regularly. You have the right to access your records by contacting our Human Resource/Privacy Manager. Proof of identity may be required, and minimal fees may apply for processing access requests.

We recommend accessing your diagnostic images and reports through your referring healthcare provider or via our secure patient portal.

For any privacy-related enquiries, please contact us directly.

Truescan Radiology is committed to protecting your privacy and maintaining transparency in how your personal information is handled.

Privacy Enquiries or Complaints

If you have concerns or complaints about how we handle your personal information, please contact:

EMAIL | mgilbert@carlislehealth.com.au 

If your concerns are unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):

GPO Box 5218 Sydney, NSW 2001
PHONE | 1300 363 992
WEBSITE | www.oaic.gov.au
EMAIL | enquiries@oaic.gov.au